Terms of service
These terms apply when you use this website or buy from Ay Ay Darling London ("we", "us", "our"). Please read them before placing an order. By using the website or placing an order you agree to these terms.
About us
This website is operated by Ay Ay Darling London, based in the United Kingdom. You can contact us at ayaydarling@gmail.com or through our contact page.
Products
We take care to describe and photograph our products accurately. Colours can look slightly different on different screens, and small variations in print placement and garment measurements are normal. All products are subject to availability.
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery costs are shown at checkout before you pay. We may change prices at any time, but changes will not affect orders that we have already accepted. Payment is taken securely at checkout through our payment providers.
Orders
After you place an order you will receive an email confirming that we have received it. Our contract with you is formed when we send your dispatch confirmation. We may decline or cancel an order, for example if an item is out of stock, if there was an error in the price or description, or if we suspect fraud. If we cancel an order that you have paid for, we will refund you in full.
Delivery
Delivery options, costs and estimated times are set out in our Shipping Policy. Delivery times are estimates. Responsibility for the goods passes to you when they are delivered to the address you gave us.
Returns and refunds
You have the right to cancel most orders within 14 days of receiving them. Full details are in our Refund Policy. Nothing in these terms affects your legal rights as a consumer.
Faulty goods
We are under a legal duty to supply goods that are as described, fit for purpose and of satisfactory quality. If there is a problem with your order, please contact us and we will put it right in line with the Consumer Rights Act 2015.
Intellectual property
All content on this website, including the Ay Ay Darling name, logo, illustrations, photographs, designs and text, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.
Use of the website
You agree not to misuse the website, attempt to gain unauthorised access to it, or use it for any unlawful purpose. We may suspend access to the website for maintenance or updates at any time.
Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. Otherwise, we are responsible only for loss or damage that is a foreseeable result of our breach of these terms. We supply products for personal, non-commercial use only.
Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, strikes or severe weather. If this happens we will let you know and do what we can to reduce the delay.
Privacy
We use your personal information as set out in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on the website when you place it.
Governing law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there.
Contact
Questions about these terms? Email us at ayaydarling@gmail.com.