Refund policy

We want you to love your Ay Ay Darling piece. If something is not right, here is how returns and refunds work.

Changed your mind

You can cancel your order and return your items for any reason within 14 days of receiving them. To start a return, email ayaydarling@gmail.com with your order number and the items you would like to return, and we will send you the return address and instructions. Please send the items back within 14 days of telling us that you wish to return them.

Condition of returned items

Items must be unworn, unwashed and in their original condition, with all labels and tags attached. You may try items on as you would in a shop. If an item has been handled beyond what is needed to check it, we may reduce the refund to reflect any loss in value.

Return postage

Unless an item is faulty or we sent the wrong item, the cost of returning it is your responsibility. We recommend using a tracked service and keeping proof of postage, as the parcel remains your responsibility until it reaches us.

Refunds

Once we receive your return, or proof that you have sent it, we will refund you within 14 days to your original payment method. The refund includes the price of the items and the cost of standard delivery on your original order. If you chose a more expensive delivery option, we will refund the standard delivery cost only.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or colour, please return the item for a refund and place a new order.

Faulty or incorrect items

If your item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with your order number and photographs. We will arrange a replacement or a full refund, including return postage. This does not affect your legal rights under the Consumer Rights Act 2015.

International returns

The same return period applies to orders sent outside the United Kingdom. Return postage, duties and taxes on international returns are the responsibility of the customer, unless the item is faulty or incorrect.

Contact

For any question about a return or refund, email us at ayaydarling@gmail.com or use our contact page.