ART TO WEAR. STYLE TO KEEP.
Ay Ay Darling London
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Shipping policy

Thank you for shopping with Ay Ay Darling London. This page explains how and when your order will reach you.

Order processing

We aim to dispatch orders within 1 to 3 working days. Working days are Monday to Friday, excluding UK bank holidays. During busy periods, such as new releases and seasonal sales, dispatch may take a little longer.

UK delivery

  • Standard delivery: £4.99, usually 2 to 4 working days after dispatch.
  • Free standard delivery on UK orders of £50 or more.
  • Express delivery: £6.99, usually 1 to 2 working days after dispatch.

International delivery

  • European Union: £14.99, usually 5 to 10 working days after dispatch.
  • Rest of world (selected countries shown at checkout): £23.99, usually 7 to 14 working days after dispatch.

Delivery options and costs for your address are always confirmed at checkout before you pay. Delivery times are estimates and are not guaranteed.

Customs, duties and taxes

Orders sent outside the United Kingdom may be subject to import duties, taxes or handling fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or delivery costs.

Tracking your order

You will receive an email when your order is dispatched, including tracking details where available. Please allow up to 24 hours for tracking information to update.

Delays, missing or damaged parcels

If your order has not arrived within the estimated time, or the tracking shows it as delivered but you have not received it, please contact us within 14 days of the expected delivery date so that we can investigate with the carrier.

If your parcel arrives damaged, please contact us within 14 days of delivery with your order number and photographs of the packaging and the item, and we will put it right.

Incorrect addresses

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us as soon as possible. We cannot change the address once an order has been dispatched, and additional delivery charges may apply if a parcel is returned to us and needs to be sent again.

Contact

Questions about your delivery? Email us at ayaydarling@gmail.com or use our contact page.